Refund and Return Policy

Effective Date: September 30, 2026

Website: https://sinkydink.com

At Sinkydink, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund guidelines below.

1. 30-Day Return Window

You have 30 days from the date of delivery to initiate a return if you are unsatisfied with your Sinkydink.

To be eligible for a return:

  • Your item must be in its original condition, complete with all original parts, accessories, and packaging.

  • You must provide a valid order number or proof of purchase.

  • The return process must be initiated via our return portal within the 30-day window.

2. How to Start a Return

To begin a return, please follow these steps:

  1. Visit our [Return Request Form] on our website.

  2. Enter your Order Number and the email address associated with your purchase.

  3. Provide a brief explanation for the return to help us improve our products and service.

  4. Once submitted and approved, we will issue and email you a pre-paid return shipping label along with return instructions.

Please do not send items back to us without submitting a return request first, as unauthorized shipments may not be processed.

3. Shipping Your Return & Processing

All returns are received and processed through our fulfillment partner, ShipBob.

  • Return Shipping Costs: Return shipping costs are the responsibility of the customer. When you use the return label provided by us, the cost of return shipping will be automatically deducted from your final refund amount.

  • Tracking Your Return: Your return label includes a unique tracking number linked directly to your original Order Number to ensure accurate tracking and prompt receiving at our facility.

  • Safe Packaging: Please ensure the item is securely packaged to prevent damage during transit. We recommend keeping a copy of your return tracking number for your records.

4. Refunds

  • Inspection: Once your returned item arrives at our fulfillment facility and passes inspection, we will issue your refund.

  • Refund Amount: You will receive a credit to your original method of payment for the purchase price of the item, minus the return shipping fee & restocking fee. Original shipping fees paid at checkout (if applicable) are non-refundable. Restocking fees are $6.99 per individual item.

  • Processing Time: Refunds are issued back to the original payment method. Depending on your financial institution or credit card provider, it typically takes 3 to 10 business days for the credit to post to your account after processing.

5. Damaged, Defective, or Incorrect Items

If your item arrived damaged during shipping, defective, or if you received the wrong item, please contact us immediately at support@sinkydink.com with your order number and photos of the item/packaging. We will gladly arrange a replacement or full refund at no additional cost to you.

6. Late or Missing Refunds

If you have been notified that your refund was issued but you do not see it in your account yet:

  1. Re-check your bank or credit card statement.

  2. Contact your credit card company or bank; processing times can vary before a transaction officially posts.

  3. If you have completed these steps and still have not received your refund, please reach out to us.

7. Contact Us

For any questions regarding returns, refunds, or technical support, please reach out to us:

Sinkydink Support

Email: support@sinkydink.com

Website: https://sinkydink.com/contact